Fleur & Co. operates an ecommerce service and related services through fleurliving.com, our mobile applications, and related sites accessible to mobile devices, tablets, and other connected devices (collectively, the “Fleur & Co. Service” or “Service”). As used in this policy, “Fleur & Co. ” refers to 2118278 Alberta Ltd.. We may refer to Fleur & Co. as “we”, “us”, or “our”. We may refer to you as “customer”, “you”, or “your”.
This privacy policy describes the information that we gather from you, how we use and disclose that information, and the ways in which you can control how we use and share it. By using our Service, you acknowledge that you have read, understood and agreed to the terms of this privacy policy.
This privacy policy is incorporated into and is subject to the Fleur & Co. Terms of Use. Please make sure that you have carefully read and understand the Fleur & Co. Terms of Use before you use our Service. Capitalized terms that are not defined in the privacy policy have the meaning given to them in the Fleur & Co. Terms of Use.
TYPE OF INFORMATION WE COLLECT
Information That You Give Us Directly
We receive and store any information you enter into the Service. You may choose not to provide certain information, but then you might not be able to use the Service or take advantage of many of our features. You provide most of this information when you interact with the Service. Some examples of this type of information are below.
• When you create an account or login to your account, the information that we request such as your first and last name, email address, shipping address, billing address, phone number, and password.
• When you order products on our Service, the information necessary to complete the transaction, such as your name, items purchased, special instructions, date and time of order, purchase price information, credit card information, billing information and shipping information.
• When you interact with certain Service features, the information that you provide during that interaction, such as (i) product reviews, (ii) information required to participate in one of our surveys, sweepstakes, giveaways, contests, customer panels, or other programs, and (iii) information required to verify your identity. Please do not post or add personal information to your reviews.
• When you contact us, the information that you provide and the information that we need in order to respond such as your name, email address, your message to us, and our response.
• When you visit us at our offices or locations, information that you provide, such as your name and email address and information gathered from security surveillance.
Information Collected Automatically
When you use the Service, we collect information automatically to help us operate and improve the Service, such as the Internet protocol (IP) address used to connect your computer to the Internet; device data, login; email address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; the full Uniform Resource Locator (URL); clickstream to, through, and from any of our Internet web sites, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar technologies on certain parts of our website for fraud prevention and other purposes. We receive information from you, and third-parties that helps us approximate your location. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
Text Marketing Notifications
By subscribing to Fleur & Co. text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
Information from Other Sources
We may receive or collect information about you from third parties and combine and store it on our servers with other information we may have already received or collected from you. We may store this information or combine it with information we collect in other ways. Some examples include:• Service partners that provide or make available advertising, features and functionality, and content on or through the Service.• Partners that collect and maintain information on their customers. These partners may provide Fleur & Co. with certain information about those customers for the purposes of serving advertisements and/or marketing offers to their customers on the Fleur & Co. Service.• Marketing companies and data providers that create, maintain, and distribute professional marketing lists or segments, or maintain and distribute other marketing, or similar information.• Governmental or quasi-governmental agencies or organizations that provide or make available, to the public, census and demographic data.
• Third-party social media websites, applications, or services that you use, when we allow those websites, applications, or services to interact through the Service to provide personalized services to you. In some cases, those websites, applications, or services may automatically provide us with information about you to facilitate personalization unless you use the controls available on those websites, applications, or services to opt-out of such sharing.
HOW WE USE THE INFORMATION THAT WE COLLECT
We use your personal information in ways that help us operate and improve the Service. Some examples include:• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.• To fulfill your requests or to meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or Service, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.• To personalize and provide the Service, such as to identify you as a customer, to establish and maintain your account, to remember your information so that you do not have to re-enter it, to provide the transactions that you request, to assess the current and future needs of your household, to process and fulfill your orders, provide refunds.• To contact you for administrative purposes, legal purposes, and certain Service-related purposes, such as to send you emails, text messages, or other communications about your orders, customer support requests, and products and services that we believe may interest you.• To contract or partner with third parties to provide specialized services on our behalf, such as development, hosting, analytics, maintenance, payment processing, products, shipping, message delivery, payment processors, customer support, ad servers or other providers of advertising services, platform technology providers, bulk email processors, parties who assist us with sweepstakes management and prize fulfillment, and other services relating to the operation of the Service.• To test, research, and analyze our Services.• To help maintain the safety, security, and integrity of our Service, databases and other technology assets, and business.
• To execute any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.
WHEN WE DISCLOSE THE INFORMATION THAT WE COLLECT
We disclose your personal information for business purposes, which may include disclosure to third parties that help us perform the Service, are necessary to our business operations or that you designate to receive such information, including other websites, social media platforms, other individuals, and other businesses.
For example, we may disclose your personal information to:
• Service providers who provide specialized services on our behalf such as development, hosting, analytics, maintenance, payment processing, products, shipping, message delivery, payment processors, customer support, ad servers or other providers of advertising services, platform technology providers, bulk email processors, parties who assist us with sweepstakes management and prize fulfillment, and other services relating to the operation of the Service.
• Third party payment processors who process your payment when you make a purchase on the Service. We rely on these third parties (such as Paypal and Stripe) for payment and financial information you provide to pay for your purchases is collected and processed directly by them. The terms and policies regarding the security practices of and use of your information by the payment processors is governed by the terms and conditions of these third parties, and we encourage you to read their terms carefully before submitting your information.
• Other parties that we think are necessary to: (i) take precautions against liability; (ii) protect Fleur & Co. and others from fraudulent, abusive, or unlawful uses or activity; (iii) investigate and defend ourselves against any third party claims or allegations; (iv) protect the security or integrity of the Service; and/or (v) protect the rights, property, or personal safety of Fleur & Co., our users, or others. We may also disclose your information if required to do so by law or if we believe that such action is necessary to comply with state and federal laws; in response to a court order, judicial or other government subpoena or warrant; or to otherwise cooperate with law enforcement activity.
We can also share your personal data as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys Fleur & Co. or part of our business will have the right to continue to use your information, but only in the manner set out in this privacy policy unless you agree otherwise.
Links to Third Party Services
The Service may also contain features or links to websites and services provided by third parties that we do not operate and are outside of our control. Any personal information you provide on these third party sites or services is provided directly to that third party and is subject to that third party’s policies, if any, governing privacy and security, even if accessed through the Service. Please exercise caution and review their applicable privacy and security policies before providing them with personal information.
Our Commitment To Children’s Privacy
We do not knowingly allow children under 13 years of age to use the Service or knowingly collect or maintain personal information from persons under 13 years of age. If you are under 13 years of age, then please do not use or access the Service at any time or in any manner. If a child under 13 submits personal information to Fleur & Co. and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at [email protected].
Our Commitment To Data Security
We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to us or store on the Service and you do so at your own risk. We also cannot guarantee that such information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice through the Service if a security breach occurs.